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Brad Roark

Web Strategy Enthusiast

Feb 23 2012

Your sending useless emails

The reasons why customers are not reading your emails…

Okay, Tell me your collecting customer email addresses for future sales. But if your sending useless emails then read this post.

Emailing your past customers and potential clients is a very important tool you can use to bring in more people to your physical business. Your emails can also keep your company name front and center so people don’t forget about you and what you offer.

But with the number of emails people get these days and knowing they don’t read half of what lands in their in-bins, it becomes more important than ever for your emails to stand out.

That doesn’t mean using spammy subject lines or misleading titles to lure people in. It means using subject lines that have certain trigger words in them. This is crucial because if they don’t even open your email, there’s zero chance they’ll act on what’s inside.

The emails need to be formatted in such a way as to make them easier and quicker to read. There are simple things you can do to make the layout of your emails more inviting to read.

Did you know there are certain words you should not use in your emails or it will cause them to land in your subscribers’ spam folders? It’s pretty easy to avoid these words if you know what they are.

Your emails must have a purpose. Before you send one, make sure it has a call to action. This can be anything such as purchasing during your sale, contacting you for more info, visiting your website to do xyz, or coming in to your store in person for the abc event.

Writing emails is not that hard but crafting them so they stand out and get opened because the subscriber likes your emails is something else.

If you’d like to know my secrets to emailing success, just pick up the phone and call or simply send a reply to this email.

I look forward to talking with you.

Written by Brad Roark · Categorized: Email Campaigns · Tagged: Email Marketing

Feb 23 2012

Keys to a Great Website

Have you ever looked at a great website and analyzed what exactly is on it? This blog entry talks about the extra pieces, besides the general writing, that make up a successful website.

In addition take a look at is your website built right for extra tips on having a great online presence.

One such “extra piece” is the use of videos. Not everyone likes to read so if you give your visual visitors something to look at, such as How To videos or a tour of your store, they’re more likely to stay around and see what you’re about.

An essential item for a website’s success is testimonials. If you have happy customers, put their letters or emails on your site. Potential clients like to know that others have gone before them and are happy with what you provide. The testimonials can also be videos if you have people who prefer to do it that way.

Another very important element, besides the written words (also known as content), is the use of graphics. I’m talking about eye-pleasing photos, charts, and clip art pictures that draw focus, make the web page interesting, and break up what would be considered a lot of text.

This next one is simple, yet so many websites overlook it – contact information. There is nothing more frustrating than looking all over a website and not finding a way to contact the site owner.

On every page of the website there should be an address, phone number, and email address. This is crucial to good customer service, and it makes a site look more legitimate and less suspicious.

Written by Brad Roark · Categorized: Websites · Tagged: Lexington

Feb 23 2012

Tell me your collecting customer email address

What’s the best way to collect email addresses?

Collecting email addresses is an important part of your marketing that should be attended to as quickly as possible! But your sending useless emails?  Maybe?

Having the email addresses of your existing clients and potential customers means you can let them know when you have new services or products and when you’re having a sale. You can also communicate with them regarding”How To” explanations, answer frequent questions, and even let them know if your office is open during a snow storm. They won’t forget you if you send them periodic emails.

To collect emails from your brick and mortar location >

This is something you may already be doing. Have a sign-up form at the front desk or ask each customer after they purchase if they’d like to be notified via email. You might consider setting up a request form for this on your copy of receipts.

To collect emails from your website >

Put a signup form on your site and display it in a prominent place. This usually means “above the fold” where website visitors can see it upon landing on your site and before they have to scroll down. A signup form, once set up, does not require any handling from you.

To get people to sign up on the form, offer them something they’d like to have. It could be a free coupon, a report on how to do something they’d like to do (relating to your business), a quiz to see if they’ll qualify for something, or just about anything that can be sent automatically that’s of a digital nature.

If you’d like to talk about what would work best for you, I have experience in this area and have some great ideas. Call or reply to this email to discuss.

Written by Brad Roark · Categorized: Email Campaigns · Tagged: Email Marketing

Feb 22 2012

Reason’s why there is no website

I love small businesses; the people behind them are intelligent, creative, hard working, and focused! But I worry when I see them working harder than they have to on every aspect of their business.

They’re wearing all the hats and making things happen as best they can, yet they haven’t begun marketing online with a website. Having their own website could really take a load off their shoulders plus give them a whole new world of customers.

If you don’t fall in the “I don’t have a website” category, Great! Be sure to read Is your Website built right?

Why don’t they have a website? These are the 3 reasons I’ve come across…

1. They don’t know what to do.
They’ve been in business long enough to know there’s always a steep learning curve with something new – the technical details, the marketing details, the necessary insider info.
Very true. A real amateurish-looking, poorly laid out website can do more harm than good. A website should be more than one page filled with ads. Building a website is something that can be learned and some aspects of it are easy, but it takes time. Which leads to objection #2.

2. They don’t have the time to mess with it.
They don’t have time to learn what to do, time to get it going, time to keep it going.
Agreed. That’s why there are companies like mine that specialize in setting up your website and even keeping it updated if you want.

3. They can’t afford to.
Their business is just starting off or they’re not in the position to afford “luxuries” like a website.
A website is a necessity today and I would argue it’s better to get it up as soon as possible so it can help bring in clients. People like to check your company out online, it gives them more of a sense of who you are, and they like to buy online. A website means customers are global, not just local, and that should tell you your chance to profit from your website can far outweigh the cost of getting a website designed and “put up”.

I hope it doesn’t sound like I’m harping, but adding the online component to your business is so important. It gets me jazzed because I know how to put it all together and make it work for you.

Written by Brad Roark · Categorized: Websites · Tagged: Lexington

Feb 21 2012

Is your Website built right?

Who knows? This can be an overwhelming feeling or maybe you think it’s not important. Which category do you fall in?  Check out keys to a great website for a few tips!

You might think it’s enough just to have a website up and that it doesn’t have to be perfect. After all, it’s not your specialty and you’ve got LOTS of other stuff to do.

You’re right, it doesn’t have to be perfect. But it shouldn’t suck. Here’s a list of what makes for a website failure. Hopefully you’re not making these mistakes too.

At least your not reading Reason’s why there is no website thinking you don’t need or have time to get a website for your Lexington business.

• Too many ads. This is a turnoff to anyone who stops by. They’re not necessarily there to buy and even if they are they don’t want it forced down their throats.

• Confusing site navigation. If people arrive on your site and they can’t find what they’re looking for easily, they’ll quickly leave.

• Similarly, there is no clear call to action. Does your content/information conclude with asking them to take action, like buy or click on another page?

• Amateurish website. Graphics that look like you did them yourself (no offense), content that’s not aligned and goes off the page, photos that cause some pages to be too wide, etc.

• Not enough content, or content that’s lacking in value. Too many pictures and not enough words not only annoys your visitors but doesn’t help your website’s search engine rankings.

• Shopping cart is hidden. Make it easy for people to buy! If they have to go through several pages to make a purchase, they’re not going to stick around to follow through.

• No contact information. Your site needs your email address, physical address, and a phone number.

• Missing pages. Search engines like to see that you have certain pages such as a privacy policy and terms of use, among others.

Are you thoroughly confused and scared about your website now? Allow me to take care of it all for you. Great websites are what I specialize in.

Written by Brad Roark · Categorized: Websites · Tagged: Lexington

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